What should I do if I receive a damaged or incorrect item from Buckle?

If you've received an item from Buckle that is damaged or incorrect, we're here to help make things right quickly and smoothly.

Contact Buckle Customer Service

Please contact Buckle Customer Service as soon as possible to report the issue. You can reach out through our support page at https://buckle.zendesk.com/hc/en-us/articles/contact-us. Provide your order details, describe the problem, and include photos of the damaged or incorrect item if available. This will help us assist you faster and more effectively.

Return or Exchange Process

Once you’ve reported the issue, Buckle will guide you through the process of returning or exchanging the item promptly to ensure your satisfaction.

For detailed information on our returns and exchanges policy, please visit: https://buckle.zendesk.com/hc/en-us/articles/returns-exchanges

Tips to Expedite Your Request

• Contact us as soon as possible after receiving the item.
• Include clear photos showing the damage or the incorrect product details.
• Have your order number and purchase information ready.

We're Here to Help

At Buckle, your satisfaction is our priority. We appreciate your patience and look forward to resolving any issues swiftly so you can continue enjoying our quality Western wear and accessories.

If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team via our support page linked above.